Purchases & Shipping
At BaconzCustoms we aim to get products into your hands as fast as possible!
items purchased from us can take up to 3 weeks as they are imported from the source of production for delivery and each order is fully tracked, items from KBDFANS, GMK, and Keypro can take up to 24 days to be delivered, in some cases delivery can be delayed due to customs.
When your item is dispatched all tracking information is provided for your needs to give you complete peace of mind.
Custom keyboard orders can take up to 30 days to be completed, during an order the process is as follows:
- parts are ordered for build
- Build is processed once all parts arrived
- 24 hour PCB test and quality assurance checks done
- Once passed, Build is then packaged and sent
Each build is fully inspected and made live on stream at http://twitch.tv/bacxnz making sure your build is made to the best quality possible.
services such as switch lubing can take up to 3 days to complete and if you wish to send your own products in for servicing please send them via first class or next day postage to ensure a smooth workflow and least amount of delays possible.
Please contact for information on where to post your items if you purchase one of our services to send in your own items.
Refunds and Exchanges
all products on our website have a 30 day guarantee, in some cases if the items are damaged in any way then you can contact us for support.
if your product was damaged in shipping please contact us at [email protected]
if the order was placed within 30 days we will aim to get you a replacement or a refund if the item is sent back to us.